OUR TERMS AND CONDITIONS

Thank you for choosing Wildlanders Adventures for your travel experience in Tanzania. These Terms and Conditions govern the use of our services. By proceeding with your reservation, you acknowledge and agree to the following terms. We encourage you to read this document carefully before finalizing your booking.

1. Bookings

When booking a tour with Wildlanders Adventures, a written travel agreement is required, which can be submitted electronically. This agreement applies to all participants listed in the reservation, and the individual making the booking accepts responsibility for all participants’ contractual obligations. Once the booking is confirmed, Wildlanders Adventures will provide written confirmation via email.

1. Payments

To secure your reservation, a 50% deposit of the total tour price is required within 14 days of booking confirmation. The remaining balance must be paid 30 days before the tour start date, including the reference number for the reservation.

For last-minute bookings made within 30 days of departure, full payment is required immediately. Failure to pay the full amount by the deadline allows Wildlanders Adventures to cancel the booking and retain the deposit.

1. Changes in Prices and Services

We strive to provide accurate pricing and services, but certain circumstances may require adjustments. Wildlanders Adventures reserves the right to modify tour prices due to fluctuations in currency exchange rates, national park fees, government taxes, and transportation costs.

• Price changes are applicable only if more than one month remains between contract acceptance and the tour start date.
• Essential service changes may occur up to 14 days before the tour begins, and affected clients will be informed accordingly.
• If major modifications occur, we may offer alternative solutions or, in some cases, a full refund.

1. Cancellations by the Customer

All cancellations must be made in writing and will be processed upon receipt by Wildlanders Adventures. The following cancellation policy applies:

• Cancellation 30 days or more before the tour start date: 50% of the tour price is non-refundable.
• Cancellation less than 30 days before the tour start date: 75% of the tour price is non-refundable.
• Deposits for accommodations, lodges, and flights are non-refundable.
• No-show or failure to utilize booked services results in no refund.

In some cases, Wildlanders Adventures may assess unused services and determine potential savings on an individual basis.

1. Cancellations by the Tour Operator

Wildlanders Adventures reserves the right to cancel a tour under the following circumstances:

• If a participant’s behavior significantly disrupts the tour, cancellation may occur without a refund.
• If the minimum participant count is not met 30 days before departure, we will notify affected customers and issue a full refund of the deposit.

In cases of force majeure (unforeseen events beyond our control, such as war, natural disasters, government restrictions, or technical failures), we may cancel or modify the tour itinerary.

1. Liability of the Tour Operator

Wildlanders Adventures ensures careful preparation, reliable service delivery, and the proper selection of vendors and partners. However, we are not responsible for third-party service providers such as airlines, transportation carriers, or hotel accommodations.

Customers are responsible for complying with local immigration, health, and customs regulations. We strongly advise obtaining comprehensive travel insurance covering medical emergencies, trip cancellations, and baggage loss.

1. Outdoor Risks and Adventure Travel

Participating in a Tanzania safari or other outdoor adventure tours comes with inherent risks, including unpredictable weather conditions, rough terrain, encounters with wildlife, and physical activity.

By booking with Wildlanders Adventures, participants acknowledge these risks and agree to travel at their own responsibility. We strongly recommend carrying a first aid kit, appropriate gear, and emergency travel insurance.

1. Duty to Participate and Compliance

All participants are expected to:

• Follow all tour regulations and respect the guidelines provided by our guides.
• Report any service issues immediately to our team for prompt resolution.
• Avoid reckless behavior that may compromise personal safety or disrupt the tour experience.

Failure to comply with these responsibilities may result in expulsion from the tour without a refund.

1. Passport, Visa, and Health Requirements

Participants must ensure they have the necessary passport, visa, and vaccinations required to enter Tanzania. Wildlanders Adventures is not responsible for securing visas or any consequences arising from non-compliance with immigration laws.

It is the traveler’s responsibility to:

• Verify visa and entry requirements for Tanzania.
• Obtain the necessary vaccinations (e.g., yellow fever, malaria prophylaxis).
• Comply with all customs and health regulations.

Failure to meet these requirements does not qualify for a cost-free cancellation.

1. Force Majeure & Unforeseen Circumstances

In rare cases, Wildlanders Adventures may need to alter, postpone, or cancel a tour due to unforeseen events beyond our control, including but not limited to:

• Natural disasters (earthquakes, floods, extreme weather).
• Political unrest or war.
• Airline strikes, transportation failures, or technical issues.
• Government restrictions or policy changes.

In such cases, we will provide alternative solutions where possible but cannot guarantee full refunds.

1. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of Tanzania. Any legal disputes arising from this agreement shall be resolved in Tanzanian courts.

1. Contact Information

For any inquiries, cancellations, or modifications, please contact us.